TERMS & CONDITIONS
Delivery
Please allow approximately four weeks for delivery on all made-to-measure items. If you require the order by a specific date, please advise us when placing your order. If any delivery date cannot be met, we will let you know immediately. A revised delivery date will be advised on any orders relating to out of stock fabrics.
Cancellation - EXCLUDING Made to Order Items
In accordance with the Distance Selling Regulations a full refund is available if we are notified within 7 days of receipt that an item is not required. In such cases the responsibility for arranging the return and the cost of post and packing is for the customer. Please contact us by e-mail or telephone and we will provide address details, refunds will be made on receipt of the item by us following confirmation of good condition.
Cancellation - Made to Order Items
Any cancellations requested after the fabric has been ordered from the manufacture, will be subject to a cancellation fee of 20% of the total order value. We are unable to accept cancellations once an item has proceeded to our workroom.
Fire Retardent Treatment
A fire retardent treatment is required on all fabrics to be used in schools, nurseries or public places. Please allow an additional 10 working days for delivery of items requiring this treatment.
Payment
All orders must be paid for in full prior to dispatch. We currently accept payment by bank transfer or sterling cheques made payable to ‘Kids Curtain Company Ltd’, alternatively you can purchase on-line using the secure Protx payment system. Payments made via the Protx system will be charged to your account when authorised.
Privacy
We do not store any credit card details or other sensitive information at www.kidscurtaincompany.co.uk .
Personal data is only used to complete and deliver customer’s orders. No details are ever disclosed to a third party.
Returns
Whilst we make sure all orders are carefully packaged we do offer a full replacement for any goods damaged in transit. If any item has been ordered incorrectly a restocking fee will be charged, however, made-to-measure items cannot be returned.
Trading Name
Kids Curtain Company Ltd also supplies general purpose curtains, blinds and soft furnishings under the trading name Online Curtain Design (http://www.onlinecurtaindesign.co.uk).
Post & Packing
| UK Mainland |
£5.95 |
| Highlands & Islands |
£11.95 |
| Northern Ireland |
£11.95 |
| Overseas Orders |
Contact for Price |
